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Instead of telling me so i could sort it out they doubled my excess and removed protection from my ncb and didn't even bother to send me a letter or ring me.
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I only found out when the policy ran out and i got my renewal through which said my ncb went from 4 to 5 years after many emails and sending them proof of my no claims i finally got my ncb back.
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So i was driving around with double excess and the risk of losing my ncb all year and they didn't bother to ring me and tell me they changed my policy.
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Just thought id let everyone know and one of these posts suggests stories of them changing their minds on policies after they have agreed to insure someone.
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