I don't think there is any perfect answer to this.
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I think questions to
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clarify peoples understanding of a feedback post is worth keeping and is of benefit to other members reading.
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People jumping on the bandwagon and creating a witch hunt is not to be tolerated.
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It is all about the individuals experience with a company.
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As long as the facts and reasonable explanation is given then that stands.
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Likewise if the trader in question has facts and a reasonable explanation to offer then it is there to be seen by all who view the post.
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Maybe it requires a dedicated moderator.
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Maybe all posts have to be screened by that mod before been allowed to be posted.
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It's not a very active category so maybe possible?